What do the LED lights on my AURA indicate?
There are two LEDs on your Ploom AURA - a dot and a line. How they illuminate tells you a number of different things:
- The LED dot will show red for an error message and blue when connected to Bluetooth.
- To signal a normal error, the red LED dot will blink ten times at high speed.
- If the red LED dot illuminates for five seconds, this indicates a permanent failure error. If this occurs, you'll have same result when connecting the USB-C cable. A permanent failure error cannot be fixed by resetting your device.
- The LED line shows the status of the device, including battery levels, heating time and session time.
- The LED line will illuminate for five seconds to indicate that the front panel has been removed or is not attached properly. This can be resolved by correctly reattaching the front panel.
- Why do I need to register my Ploom AURA?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are EVO tobacco sticks?
- What are heated tobacco products?
- What's Smart HeatFlow™?
- Is Ploom safer than cigarettes?
- Does Ploom produce smoke?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- How many sessions can I have in a row?
- What does Ploom smell like?
- Can I take Ploom and EVO tobacco sticks abroad?
- How do I stop a session?
- How do I stop a session?
- Why isn't there an expiry date on my tobacco sticks?
- What's ActivBlend?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- What happens if I can't verify my age online?
- How can I trade in my device?
- Why should I trade in my device?
- Do I need proof of purchase to trade in my device?
- Do I need the packaging to trade in my device?
- Do I need the charging cable to trade in my device?
- What will you do with my old device?
- Can I trade in tobacco sticks?
- Which devices can I trade in?
- Which device colors can I trade in?
- Can I use my Club points to trade in my device?
- How do I change modes?
- How can I receive support if I have issues with the app or my device?
- Is the Ploom app free to install and use?
- How can I pair my device with my phone?
- How can I manage my consents and notifications?
- How can I disconnect or remove my device from the app?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Can I travel with my Ploom device?
- Can I use my Ploom device at the airport?
- Can I use my Ploom device in the country I am traveling to?
- Can I use my Ploom device on a plane?
- Do tobacco sticks produce tar?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber.
- What are heated tobacco products?
- What's ActivBlend?
- What's HeatFlow?
- How do I get rid of my used tobacco sticks?
