Why choose Ploom?
With the latest Smart HeatFlow technology in a premium, all-in-one device, Ploom delivers unlimited puffs [1] of rich and toasted true tobacco taste, with no smell of smoke, for five seamless minutes [2]. So you never need to compromise on taste, style or pleasure.
Ploom’s elegant, balanced, all-in-one design makes a stylish statement in your palm, pocket or purse, with a robust battery to ensure your tobacco pleasure remains seamlessly stress-free for a whole day [2]. You can also adapt your device to suit your tastes, customizing the length and intensity of your sessions. So you're always ready for pleasure, however you choose, wherever you are.
[1] ≥20 sticks in 25° C environmental conditions. Number of sticks per charge varies with heating profile, battery degradation, and actual usage conditions;
[2] Session length differs for different modes. Balanced heating mode is set by default with a session time of five minutes.
- Why do I need to register my Ploom AURA?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are EVO tobacco sticks?
- What are heated tobacco products?
- What's Smart HeatFlow™?
- Is Ploom safer than cigarettes?
- Does Ploom produce smoke?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- How many sessions can I have in a row?
- What does Ploom smell like?
- Can I take Ploom and EVO tobacco sticks abroad?
- How do I stop a session?
- How long do they take to cool down?
- How do I stop a session?
- Why isn't there an expiry date on my tobacco sticks?
- What's ActivBlend?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- What happens if I can't verify my age online?
- How can I trade in my device?
- Why should I trade in my device?
- Do I need proof of purchase to trade in my device?
- Do I need the packaging to trade in my device?
- Do I need the charging cable to trade in my device?
- What will you do with my old device?
- Can I trade in tobacco sticks?
- Which devices can I trade in?
- Which device colors can I trade in?
- Can I use my Club points to trade in my device?
- How do I change modes?
- How can I receive support if I have issues with the app or my device?
- Is the Ploom app free to install and use?
- How can I pair my device with my phone?
- How can I manage my consents and notifications?
- How can I disconnect or remove my device from the app?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Can I travel with my Ploom device?
- Can I use my Ploom device at the airport?
- Can I use my Ploom device in the country I am traveling to?
- Can I use my Ploom device on a plane?
- Do tobacco sticks produce tar?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber.
- What are heated tobacco products?
- What's ActivBlend?
- What's HeatFlow?
- How do I get rid of my used tobacco sticks?


