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  • What are heated tobacco products?

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What are heated tobacco products?

Heated tobacco products are products that heat tobacco instead of burning it.

They contain tobacco and release a tobacco-enriched vapor that you can inhale, but with no smoke and less tobacco smell*.

Ploom is an easy to use heated tobacco product that uses innovative HeatFlow technology to heat Winston tobacco sticks from the outside instead of burning them - giving you a satisfying tobacco experience.

You can find out more about the history of heated tobacco, on our blog.

*Comparison vs cigarette smoking. Based on sensory panel testing comparing the tobacco odor intensity of cigarette smoke and the vapor from representative samples of Ploom X Advanced heated tobacco sticks.

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  • What's Ploom ?
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  • Is Ploom X Advanced a vape or a cigarette?

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  • How do I remove the Ploom X Advanced manual lock?
  • How does the Ploom X Advanced front panel work?
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  • How many sessions can I have in a row?
  • Where's the button on Ploom X Advanced?
  • If I take off my Ploom X Advanced front panel while using it, what happens?
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  • When should I lock Ploom X Advanced?
  • My Ploom X Advanced isn't working. What should I do?
  • My Ploom X Advanced isn't charging. What should I do?
  • How long will it take to charge my Ploom X Advanced fully?
  • How do I reset my Ploom X Advanced?

  • What kind of tobacco blend is in my tobacco sticks?
  • Why isn't there an expiry date on my tobacco sticks?
  • What's the difference between a heated tobacco stick and a cigarette or cigar?
  • Do tobacco sticks have propylene glycol in them?
  • Do tobacco sticks produce tar?
  • Can I use Ploom tobacco sticks with other heated tobacco products?
  • Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
  • When should I replace my tobacco stick?
  • How long does a session last?
  • If a stick breaks and gets stuck, how do I get it out?
  • My tobacco stick fits better when I push it deep into the heating chamber.
  • When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
  • Can I buy accessories for Ploom X Advanced?
  • What can I fit in a Ploom X Advanced carry case?
  • What are Winston tobacco sticks?
  • What are heated tobacco products?
  • What's ActivBlend?
  • What's HeatFlow?
  • What's the difference between Ploom X Advanced and other heated tobacco products?
  • Is Ploom X Advanced is safer than cigarettes?
  • Does Ploom X Advanced produce smoke?
  • What does Ploom X Advanced smell like?
  • Does Ploom X Advanced produce ash?
  • Can you take Ploom X Advanced on a plane?
  • Can I take Ploom X Advanced and Winston tobacco sticks abroad?
  • How do I get rid of my used tobacco sticks?

  • Do you deliver outside the Jordan?
  • Which delivery service do you use?
  • Where is my order?
  • How long does it take to ship my Ploom X Advanced?
  • I've changed my mind. How do I cancel my order?
  • If I cancel my order, will you refund me?
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  • What can the Ploom care team help with?

  • Why do I need to verify my age?
  • When will I need to verify my age?
  • What happens if I can't verify my age online?
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  • How do I register my Ploom X Advanced?
  • Why do I need to register my Ploom X Advanced?
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  • Where can I find my Ploom X Advanced serial number?
  • Does Ploom X Advanced have a warranty?
  • How long is my warranty?
  • How do I claim against my warranty?
  • If I need a replacement Ploom X Advanced, will my warranty reset?

  • What's Ploom's 'Refer a Friend'?
  • Where can I find my referral code?
  • How can I share my referral code?
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19+. THESE PRODUCTS ARE ADDICTIVE AND NOT RISK FREE. INTENDED FOR EXISTING ADULT USERS ONLY.

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Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only.

 

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