How does the Ploom Refer a Friend program work?
Every time you refer a friend* to try [Ploom X / Ploom X Advanced / Ploom AURA] through the Ploom referral program, you'll both be rewarded.
Your friend will receive XX% off their first online or in-store** order, which must include a Ploom device.
You will receive [XXX points / LOCAL NO PLOOM CLUB REWARD] when they've completed their first device order.
*Your friend must be an adult nicotine product user of legal age in [COUNTRY] and a new customer to Ploom. Visit the Refer a Friend page for more information on rewards and read the Refer a Friend Terms & Conditions. [Insert links to pages]
**Check our Store Locator for participating retailers before visiting.
[NOTE TO MARKETS #1 - MGM is only valid on the newest device available in the market. So above, markets should adapt [Ploom X / Ploom X Advanced / Ploom AURA] in the first line to only have the name of the newest device model they sell.]
[NOTE TO MARKETS #2 - In the line "You will receive [XXX points / LOCAL NO PLOOM CLUB REWARD] when they've completed their first device order." markets WITH PLOOM CLUB should choose the "XXX points" option and markets that have REFERRAL WITHOUT LOYALTY should update the text in the brackets to reflect the reward you give the godfather for referral without loyalty in your market. Monetary equivalents should be used in countries where legally required.]
- Why do I need to register my Ploom AURA?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are EVO tobacco sticks?
- What are heated tobacco products?
- What's Smart HeatFlow™?
- Is Ploom safer than cigarettes?
- Does Ploom produce smoke?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- How many sessions can I have in a row?
- What does Ploom smell like?
- Can I take Ploom and EVO tobacco sticks abroad?
- How do I stop a session?
- How do I stop a session?
- Why isn't there an expiry date on my tobacco sticks?
- What's ActivBlend?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- What happens if I can't verify my age online?
- How can I trade in my device?
- Why should I trade in my device?
- Do I need proof of purchase to trade in my device?
- Do I need the packaging to trade in my device?
- Do I need the charging cable to trade in my device?
- What will you do with my old device?
- Can I trade in tobacco sticks?
- Which devices can I trade in?
- Which device colors can I trade in?
- Can I use my Club points to trade in my device?
- How do I change modes?
- How can I receive support if I have issues with the app or my device?
- Is the Ploom app free to install and use?
- How can I pair my device with my phone?
- How can I manage my consents and notifications?
- How can I disconnect or remove my device from the app?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Can I travel with my Ploom device?
- Can I use my Ploom device at the airport?
- Can I use my Ploom device in the country I am traveling to?
- Can I use my Ploom device on a plane?
- Do tobacco sticks produce tar?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber.
- What are heated tobacco products?
- What's ActivBlend?
- What's HeatFlow?
- How do I get rid of my used tobacco sticks?


