How do I know when a session ends?
When your session is nearing an end, the LED line begins a countdown by moving downwards. A short vibration will indicate you have 20 seconds left and the LED line will start blinking.
Once your session is complete, your Ploom device will signal a long vibration. Carefully remove your used tobacco stick, closing the slider, and allow the stick to cool before putting it in the bin. Please respect the tobacco sticks disposal requirements where you are. The LED line will indicate the battery level.
To begin another session, simply load your device with a fresh [BRAND] stick. You can enjoy three consecutive sessions with your Ploom device before you’ll need to allow it to cool.
Each tobacco stick lasts for one session and can't be re-used.
The length of a single session will vary depending on your Ploom AURA's current heat setting, which you can adjust according to your personal taste. For more information on this, head to How long does a session last with Ploom AURA?.
During a session, you can enjoy unlimited puffs and three consecutive sessions before we advise a brief break to cool the device and avoid overheating [1].
[1] ≥20 sticks in 25° C environmental condition. No of sticks per charge vary with heating profile, battery degradation and actual usage conditions.
- Why do I need to register my Ploom AURA?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are EVO tobacco sticks?
- What are heated tobacco products?
- What's Smart HeatFlow™?
- Is Ploom safer than cigarettes?
- Does Ploom produce smoke?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- How many sessions can I have in a row?
- What does Ploom smell like?
- Can I take Ploom and EVO tobacco sticks abroad?
- How do I stop a session?
- How do I stop a session?
- Why isn't there an expiry date on my tobacco sticks?
- What's ActivBlend?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- What happens if I can't verify my age online?
- How can I trade in my device?
- Why should I trade in my device?
- Do I need proof of purchase to trade in my device?
- Do I need the packaging to trade in my device?
- Do I need the charging cable to trade in my device?
- What will you do with my old device?
- Can I trade in tobacco sticks?
- Which devices can I trade in?
- Which device colors can I trade in?
- Can I use my Club points to trade in my device?
- How do I change modes?
- How can I receive support if I have issues with the app or my device?
- Is the Ploom app free to install and use?
- How can I pair my device with my phone?
- How can I manage my consents and notifications?
- How can I disconnect or remove my device from the app?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Can I travel with my Ploom device?
- Can I use my Ploom device at the airport?
- Can I use my Ploom device in the country I am traveling to?
- Can I use my Ploom device on a plane?
- Do tobacco sticks produce tar?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber.
- What are heated tobacco products?
- What's ActivBlend?
- What's HeatFlow?
- How do I get rid of my used tobacco sticks?


