How do I start my Ploom AURA for the first time?
Your new Ploom AURA will arrive set to Shipping Mode. To exit Shipping Mode, you'll need to plug it in briefly, connecting the USB-C cable to the base of your device. You can charge the device for just a few minutes and start using it straight away. Alternatively, if you want to fully charge the device, leave it plugged in until the line LED flashes ten times and vibrates simultaneously. Ten LED light flashes will only happen when you exit Shipping Mode. Every time you charge your device from now on, the LED light will blink twice and then turn off to indicate a fully recharged battery.
- Why do I need to register my Ploom AURA?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are EVO tobacco sticks?
- What are heated tobacco products?
- What's Smart HeatFlow™?
- Is Ploom safer than cigarettes?
- Does Ploom produce smoke?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- How many sessions can I have in a row?
- What does Ploom smell like?
- Can I take Ploom and EVO tobacco sticks abroad?
- How do I stop a session?
- How do I stop a session?
- Why isn't there an expiry date on my tobacco sticks?
- What's ActivBlend?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- What happens if I can't verify my age online?
- How do I change modes?
- How can I receive support if I have issues with the app or my device?
- Is the Ploom app free to install and use?
- How can I pair my device with my phone?
- How can I manage my consents and notifications?
- How can I disconnect or remove my device from the app?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- How can I receive support if I have issues with the app or my device?
- Why do I need to give notification permissions for the app? How can I configure them?
- Can I travel with my Ploom device?
- Can I use my Ploom device at the airport?
- Can I use my Ploom device in the country I am traveling to?
- Can I use my Ploom device on a plane?
- Do tobacco sticks produce tar?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber.
- What are heated tobacco products?
- What's ActivBlend?
- What's HeatFlow?
- How do I get rid of my used tobacco sticks?
